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Alex attended a property in Radlett WD7 after the homeowner explained they had been unable to lock their rear UPVC doors the previous evening.
Unable to secure the doors properly, the homeowner had temporarily fastened them together with a bungee cord overnight to keep the property as safe as possible until a locksmith could attend.
On arrival, Alex carried out a full assessment to identify the cause of the fault. When he tested the handle, nothing happened and the multipoint locking system failed to engage.
Rather than immediately replacing parts, Alex manually tested the locking mechanism itself. The hooks extended and retracted correctly, confirming that the mechanism was still operating and allowing him to rule it out as the cause of the problem.
Based on these tests, Alex identified the gearbox as the most likely point of failure. To confirm the diagnosis, he fitted a new gearbox to the mechanism outside of the door before reinstalling it. The mechanism immediately operated as it should, confirming that the gearbox alone had failed.
With the diagnosis proven, the new gearbox was professionally installed and the complete locking mechanism was refitted to the door. As with every ASJ Locksmiths job, the completed repair was thoroughly tested before the homeowner was invited to operate the door themselves to confirm it was opening, closing and locking correctly once again.
Why wasn't the entire mechanism replaced?
Although the door would not lock, Alex's inspection showed that the multipoint mechanism itself was still operating correctly. By manually testing the hooks before replacing any parts, he was able to isolate the fault to the gearbox, ensuring only the failed component was replaced.
Practical Advice
If your UPVC door suddenly refuses to lock, don't assume the entire locking mechanism has failed. Different components can produce very similar symptoms. A careful diagnosis can often identify the exact cause of the problem, avoiding unnecessary replacement parts and reducing repair costs.
By methodically testing the locking mechanism before replacing any components, Alex accurately diagnosed the failed gearbox, restored the door to full working order and ensured only the part that had genuinely failed was replaced.
If you're experiencing problems with a UPVC door or need a trusted locksmith in Radlett, ASJ Locksmiths provide honest advice, accurate diagnosis and professional locksmith services throughout Radlett and the surrounding areas.